Help

We're here to help

If something is not working, or you are not sure what to do next, write to us. We will help with any issue you have with the site, the app, or your account.

Who to write

Email info@sameteameducationalresources.com

What to put in your email

Tell us what happened and what you were trying to do. If you can, tell us which page or screen you were on, and what kind of phone or computer you were using. Please write from the email address you signed up with, so we can find your account. You do not need to give a child's name or a school name.

Common things we help with

  • Signing in or getting back into your account
  • Billing questions
  • Deleting your account
  • The Assistant
  • The app on your phone

Looking for a quick answer first? Read our frequently asked questions.

We will do our best to get you sorted out.